Privacy Policy

1. Introduction

PawPal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our pet care management services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, billing address, and payment information.
• Pet Information: Pet names, breeds, ages, medical records, vaccination records, veterinary contacts, and other pet-related data you choose to provide.
• Account Information: Username, password, profile information, and account preferences.
• Technical Data: IP address, browser type and version, time zone setting, device information, operating system, and platform.
• Usage Data: Information about how you use our website, mobile application, and services, including features accessed and time spent.
• Communication Data: Records of communications between you and PawPal, including customer support interactions.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our website and mobile application services.
• To create and manage your account and pet profiles.
• To send you reminders for pet care tasks, vaccinations, and appointments.
• To process your transactions and manage your subscriptions.
• To improve, personalize, and expand our website and services.
• To understand and analyze how you use our website and services.
• To develop new products, services, features, and functionality.
• To communicate with you, including for customer service, updates, and marketing purposes (with your consent).
• To detect, prevent, and address technical issues and fraud.
• To comply with legal obligations and protect our rights.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties except in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data storage, and analytics.
• Family Members and Pet Sitters: If you use our Household or sharing features, we may share pet information with family members or pet sitters you explicitly invite.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect and defend our rights or property, or to prevent or investigate possible wrongdoing.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. This includes encryption of data in transit and at rest, secure authentication methods, and regular security assessments. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent – Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to these facilities. We take appropriate measures to ensure that your data receives an adequate level of protection.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at: